Appointment Rescheduling Policy

Please note there is a non-negotiable 24 hour notice cancellation/rescheduling policy.

During our first session you would have read and signed my Patient Information Sheet (see Forms) and we discussed the cancellation/rescheduling policy but I thought it would be helpful to include it here so the information is easily accessible should you have forgotten.

Please telephone or text 847 791-7722 as soon as you know you need to cancel/reschedule, at least 24 hours beforehand. If you know you will need to change a Monday appointment please let me know before the end of the business day Friday as I only take emergency calls at the weekend.

Please do not email changes in case I am not able to check my emails.

If you cancel a scheduled appointment with less than 24 hours notice it is typically too late to offer the time to another client so there is a $50 cancellation fee.

Less than 24 hours but before 8am the day of the appointment $50.
After 8am the day of the appointment full fee $150.
Missed appointments without any prior notice full fee $150.

In the case of serious illness, I always try to reschedule for later in the week if I have a slot available or do a telephone/video call instead. Please call me either the night before or before 8am on the day of the appointment to notify of serious illness.

I am happy to do a telephone session if it is difficult to get to the office, but please let me know by 8am on the day of the session if we are switching to a telephone session.