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Dr Sarah Allen LogoDr Sarah Allen Logo 847 791-7722 Telephone and online sessions available
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Appointment
Rescheduling Policy

Appointment Rescheduling Policy

Rescheduling Policy

 Please note there is a non-negotiable 24 hour notice cancellation/rescheduling policy.

During our first session you would have read and signed my Patient Information Sheet (see Forms) and we discussed the cancellation/rescheduling policy but I thought it would be helpful to include it here so the information is easily accessible should you have forgotten.

Please telephone or text 847 791-7722 as soon as you know you need to cancel/reschedule, at least 24 hours beforehand. If you know you will need to change a Monday appointment please let me know before the end of the business day Friday as I only take emergency calls at the weekend.

Please do not email changes in case I am not able to check my emails.

If you cancel a scheduled appointment with less than 24 hours notice it is typically too late to offer the time to another client so there is a $50 cancellation fee.

Less than 24 hours but before 8am the day of the appointment $50.
After 8am the day of the appointment full fee $160.
Missed appointments without any prior notice full fee $160. Insurance cannot be charged if the appointment is missed.

In the case of serious illness, I always try to reschedule for later in the week if I have a slot available or do a telephone/video call instead. Please call me either the night before or before 8am on the day of the appointment to notify of serious illness.

I am happy to do a telephone session if it is difficult to get to the office, but please let me know by 8am on the day of the session if we are switching to a telephone session.

Please call 847 791-7722 if you have any questions.

 

Sarah

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COPYRIGHT © 2023 DR. SARAH ALLEN, PSY.D., L.C.P.C. The information on this website is not intended to diagnose or treat any medical or psychological condition. If you are experiencing an emergency, please contact your doctor, go to the ER or call/text 998.

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